Wednesday, August 20, 2008

Moments of Truth (II)

Our VP Education, Ms Wiki Aguas completed the Moments of (second half) Truth on August 19th. Members of the club were split into three groups; each group evaluates two areas that TI deems as crucial in influencing members and potential members.

The ratings on each of the six critical areas that influence our members or potential members are:
1. First impressions - 4 over 6
2. Membership orientation - 4 over 6
3. Fellowship, variety and communication - 5.5 over 6
4. Program planning and meeting organization - 5.5 over 6
5. Membership strength - 4 over 6
6. Achievement recognition - 6 over 6

The minimum ratings for each of the six critical areas are 4 out of 6 for our club, as evaluated by our members. Based on this evaluation, our club is in a good standing according to the Moments of Truth manual. However, given that we are evaluating ourselves, there is a high possibility of bias and rating leniency. We should probably give ourselves a pat on the shoulder, then move on to the recommendations that our club members suggested. Following are a few highlights that the club officers had decided to implement:

1. End on time.
2. Every first Tuesday of the month, Toastmaster presents a program from The Better Speaker Series/Better Club Series/Leadership Excellence Series. This is to provide more opportunities for members to enhance their speaking skills beyond the basic manuals and evaluations.
3. Notes and phone calls made to visitors and prospective members (standardize this practice).

For the detail of the standard rating and recommendations by our members, please click on the link.

Tuesday, August 5, 2008

Moments of Truth (I)

Wiki Aguas conducted half of the Moments of Truth (or Moments of Half Truth??) Module from the Successful Club Series this morning. Moments of Truth Module can be conducted in two separate sessions: first part is a speech on the conduct of a club's regular meeting and the influence on members and potential members, second part is an honest and objective evaluation by all the attending members to assess the club's strengths and weaknesses that our club needs to address.

From the Moments of Truth Module, the Moments of Truth as applied to our club specifically is defined as "A Moment of Truth is an episode when a prospective member or Toastmaster comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club's quality and service."

The six critical areas that influence our members or potential members are:
1. First impressions
2. Membership orientation
3. Fellowship, variety and communication
4. Program planning and meeting organization
5. Membership strength
6. Achievement recognition

For those members who missed the meeting morning, Wiki Aguas will be conducting the second half of the Moments of Truth on August 19th. All members are encouraged to attend and provide his/her evaluation as this will help the club greatly.